1. (a) It takes a minimum of 15 days to respond to appointments requests. The father (Dr Dare) received a response from this office via email.
(b) The office operating hours has been reduced due to covid-pandemic. Due to lack of personnel in this office, phone calls may only be attended to when counter duties to public members are completed for the day
2. The office was informed.
3. The office is not flouting the law. The children must be registered in the country of birth and submit proof of birth (foreign birth certificate) when applying for SA birth certificates.
4. (a) The current operational hours are from 9H00 to 15H00.
(b) Dr Dare was responded to on (i) 11 June 2021 (ii) his appointment date was 29 June 2021 @ 10H00. He attended his appointment on 29 June 2021 and the department is still awaiting the application from DIRCO’ s diplomatic bag.