The department does not currently rely on of the many external institutions or agencies to assess and compare the financial health and performance of municipalities. Municipalities also use different financial ratios and norms to assess their own performance and set benchmarks for improvement to be measured over time.
The department shares best practices from other municipalities and uses these benchmarking initiatives to improve efficiency and effectiveness of municipal services like the water services delivery, strengthening performance measurement monitoring and measurement, in order to build resilient and climate-smart communities and improve the quality of people’s lives.